"I am writing you to let you know how much I appreciate two members of your PHM team- Colleen and Mark.  Colleen helped me & my husband select hoogendorn hollies for an area of my yard.  She took time with us to answer our questions, offer advice and contacted Mark when we told her we'd like 30.  Both she and Mark promised to follow-up with us to ensure the grower had them still in stock and could deliver them to you.  BOTH called me with the news that they were available and that they'd help with this or any other plant need I had.  Mark called me at work, offered to order the plants for me and called several days later when they arrived.  He wanted no money in advance and said he would hold them for me.  I had a vacation planned & couldn't pick the plants up until yesterday.  Mark was there & he had them ready just as promised.  He loaded them in my truck with care and took the time to talk to me about my planting questions.  I asked about another plant and he told me he had more coming in later this week.  He said he'd pick 5 of the best & hold them for me.  I was surprised when he said: 'I've still got your phone no., and I'll call you when they're in.'  Mark and Colleen are EXCEPTIONAL.  I hope you let them know this often.  While I have never met anyone on your staff that wasn't kind & helpful, these two people will keep me coming back to PHM."

~Sincerely Yours, Sue Sampson