I was in your Yorktown location 2 Saturdays ago. It was my first time there, and it was also my first time buying mulch. I was a bit uneasy because the only direction I had from my husband was that I should "get a yard of mulch". I was immediately helped when I walked in by a very friendly man. He was very informative and helpful. The process was quick and painless.
Later that day, we realized that we probably should have gotten 2 yards. My husband called the store. They said they were closing in 15 minutes. It takes about that long to get there from our house. The lady on the phone told my husband to go ahead and come in. She would wait for him. So he came andquickly got another yard.
I loved the customer service we received at your store. It was so refreshing to see.
We will definetly be back.
Thank you for going above and beyond,
Thanks for the advice!! Titan RX and Green up! You guys rock! After pic is next.
Planted over Labor Day weekend and this is mid October!
Subject: "Happy Customer"
Last year I worked with your professionals to get my lawn into shape. After what seemed like a bad start, HUGE RAIN STORMS for three days!, and discussions with the owner, my lawn is the best on the block. I do have a little crab grass that needs to be killed, but I am sure a few minutes with your professionals, this small problem will clear up.
"A person cannot find a nicer company to deal with, from their customer service reps to their drivers they have a great team. Many times we have received same day service. Peninsula Hardwood Mulch is hard to top."
"I am writing you to let you know how much I appreciate two members of your PHM team- Colleen and Mark. Colleen helped me & my husband select hoogendorn hollies for an area of my yard. She took time with us to answer our questions, offer advice and contacted Mark when we told her we'd like 30. Both she and Mark promised to follow-up with us to ensure the grower had them still in stock and could deliver them to you. BOTH called me with the news that they were available and that they'd help with this or any other plant need I had. Mark called me at work, offered to order the plants for me and called several days later when they arrived. He wanted no money in advance and said he would hold them for me. I had a vacation planned & couldn't pick the plants up until yesterday. Mark was there & he had them ready just as promised. He loaded them in my truck with care and took the time to talk to me about my planting questions. I asked about another plant and he told me he had more coming in later this week. He said he'd pick 5 of the best & hold them for me. I was surprised when he said: 'I've still got your phone no., and I'll call you when they're in.' Mark and Colleen are EXCEPTIONAL. I hope you let them know this often. While I have never met anyone on your staff that wasn't kind & helpful, these two people will keep me coming back to PHM."
~Sincerely Yours, Sue Sampson
"Last month we had you deliver 2 truck loads of soil. One was fill dirt and we were disappointed in the amount of debris in it. We called you and you responded above and beyond... your manager came out with a truck and they looked at it and agreed it was bad. They took it all back and refunded our money!! I have since shared my wonderful experience with neighbors and friends and thought... Ooops! I need to write you and share my deepest thanks to you!"
"Thank you for the mailbox replacement and being so professional. The box even looks better than the original!"
~Michael & Nancy Geary
"Thank you for getting our mulch to us quickly this past Saturday. ...everyone we spoke to on Saturday, very professional each one."
"We have a running contract with your company for tractor trailer load deliveries of shredded hardwood mulch. One of your drivers named George is our regular. George is consistent, polite, and exemplifies quality customer service. I regularly ask of your dispatchers that George be our driver. I would like to compliment him on his good work and compliment Peninsula Hardwood Mulch, Inc. on staffing their positions with high quality people like George."
Old Dominion University
Grounds Department Supervisor